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Orders

The Orders page is primarily designed for Production Labs (Central Fabs) to manage incoming orders from customers. This system accommodates different workflows based on customer preferences and capabilities.

Customer Workflows​

Production Labs can handle orders through two main workflows:

  1. Full Service: Customers scan and fill in a prescription form; the lab handles both design and production.
  2. Production Only: Customers scan and create the design, then outsource only the production to the lab.

Order Management for Production-Only Workflow​

This section focuses on managing orders where customers handle the design and outsource production to the lab.

Creating Orders​

Customers using the design software can create orders for production:

  1. Complete the design in the software
  2. Click the "Order Now" button
  3. Fill in any required order details
  4. Submit the order

Importing Orders (For Labs)​

Labs can easily import orders created by customers:

  1. Navigate to the Orders page
  2. Look for the order file sent by the customer
  3. Look for the "Import" button in the row
  4. The system will open the order designed by the customer
Lab Management Software Integration

When the Lab Management Software is integrated and enabled, importing an order automatically updates the order status from "New" to "In Production" in the Lab Management Software.

Exporting Orders (For Designers without Lab Management Software)​

Designers who aren't using the Lab Management Software can still submit orders:

  1. In the design software, locate the "Export Order" option
  2. Generate an order file with all necessary design and production details
  3. Send this file to the production lab

Importing Exported Orders (For Labs)​

To import orders from designers not using the Lab Management Software:

  1. On the Orders page, find the "Import Order" button
  2. Select the order file received from the designer
  3. The system will process the file and add the order to your production queue

Benefits of the Lab Management Software​

  • Streamlined Workflow: Easily manage incoming orders from various customers
  • Flexibility: Accommodate different customer workflows and software setups
  • Integration: Seamless connection with Lab Management Software for enhanced tracking
  • Efficiency: Quickly import and process orders to minimize production delays

For more information on managing the entire production process, please refer to the Lab Management Software page in our documentation.

note

The Lab Management Software is a separate system that integrates with this ordering process. It provides additional features for comprehensive lab and order management.

This documentation provides an overview of the Orders page functionality, focusing on the workflow for labs receiving production orders from customers who handle their own designs. It covers the process of creating, exporting, and importing orders, as well as the integration with the Lab Management Software.