How-to: Manager

Task guides for the Manager desktop application. For screen-by-screen reference, see the Manager section.

Clients & projects

See also: Clients · Projects.

How do I add a new client?

1. Top bar → Clients.
2. Click New client.
3. Fill in the fields.
4. Click Add.

tip

No field is required. Enter just enough that you can find the client back later (for example a name or client number).

note

Address, insurance, and ID fields appear only in the extended view; switch it on via Settings → Basic → Client view → Extensive.

The new client opens automatically.

note

If the client number already exists, a dialog asks whether to open the existing client instead.

How do I find a client or project quickly?

1. Top bar → Clients.
2. In the search field (top right), set the dropdown to Clients (search by name/number) or Projects (search by project name).
3. Type the name or number → press Enter.
4. Click the result to open it.

How do I create a new project?

1. Open the client.
2. Click Add project.
3. Type a project name (the current year is pre-filled).
4. Click Create project.

The project opens automatically.

How do I move a project to a different client?

Useful when a project was created under the wrong client.

1. Open the project.
2. Sidebar → Project → Transfer.
3. Type at least 2 characters of the target client's name.
4. Select the client from the dropdown.
5. Click Transfer.

How do I delete a client or project?

Delete a project: open the project → sidebar → Project → Delete → confirm. Delete a client: open the client → Delete (trash icon) → confirm.

warning

Both are permanent. Deleting a client also deletes all of that client's projects and documents.

Scanning & measurements

See also: Documents and scans.

How do I add a 2D scan?

1. Open the project.
2. Sidebar → 2D scan.
3. Choose the scan mode: Both feet (one image) or Separate (left and right separately).
4. Click Scan (or Scan left / Scan right). To use an existing image instead, click Import and choose an image file.
5. Drag the crop box around the feet; use Rotate / Flip if needed.
6. Click Save.

How do I add a 3D scan?

1. Open the project.
2. Sidebar → 3D scan.
3. Choose Single foot or Imprint (2 feet).
4. Click Scan left / Scan right (or use the foot pedal if connected).
5. Check the 3D preview.
6. Click Save.

How do I import an existing 3D scan file?

1. Open the project.
2. Sidebar → 3D scan.
3. Click Import left or Import right.
4. Select the file. .stl, .obj and .wrl are used directly; .ply, .xyz, .off, .las, .nc and .cad are converted to .stl automatically. See the 3D scans page for the full format table.
5. Check the preview → click Save.

How do I import a pressure plate measurement?

1. Open the project.
2. Sidebar → Pressure measurement.
3. Click Import left and Import right and select the pressure plate measurement files.
4. Click Save.

My left and right feet are swapped, how do I fix it?

1. Open the project.
2. Open the scan document (2D or 3D) from the document list.
3. Click Swap left and right.

How do I repair a bad 3D scan?

1. Open the 3D scan document from the document list.
2. Click Repair left and/or Repair right to open the repair tools.
3. Use the split, clip, fill, and smooth tools to repair the scan yourself.

See also: Repairing 3D scans.

My 3D scan is upside down, how do I fix it?

Rotate the design with the mouse, or use the Align manual action to reposition it.

The Scan button is grayed out, how do I enable it?

1. Go to Settings and open the Basic tab.
2. Behind 3D scanner, choose the scanner you want to activate.
3. Click Save.

The Scan button is now usable.

How do I export a scan to send to someone?

3D scan: open the 3D scan → Export 3D scan → saves as .stl. 2D scan: open the 2D scan → Export 2D scan (processed image) or Export photo (original) → saves as .jpg.

Designing & producing

See also: Insoles · Shoe lasts · Braces · Producing a design.

How do I make an insole for a client (start to finish)?

1. Top bar → Clients → find the client, or click New client.
2. Open the client → click Add project → name it → Create project.
3. Sidebar → 3D scan (or 2D scan / Pressure measurement) → scan or import both feet → Save.
4. Sidebar → Add design → Insole design. The insole document is added to the document list.
5. Click the insole document in the list (or Open) to open the CAD program.
6. Design the insole in the CAD program and save it there.
7. From the CAD program, send the insole to production (milling or printing). It then appears under Production.

How do I make a shoe last?

Follow the same flow as an insole, but at step 4 choose Add design → Shoe last design. Scan or import the foot first if the design needs it.

How do I make a brace?

1. Open (or create) the client and project.
2. Sidebar → 3D scan → add a 3D scan of the limb.
3. Sidebar → Add design → Brace (AFO) or Brace (Hand splint) (or Brace (Helmet) if available).
4. Click the document in the list to open the CAD program and design it.

How do I create a milling table?

A milling table is a reusable profile that tells the CNC machine how to mill: table size, cutters, feed rates, pockets, and output format. See Milling tables and CNC.

1. Top bar → Production.
2. Click New milling project.
3. In the Select milling table dialog, click Add table.
4. Fill in the settings: Basic (name, brand, strategy, 2D/3D, output format); Milling settings (table width/length, material height, zero points X/Y/Z); toolpath, contour, cutter, and feed rates; Pockets (click Add, then enter position and size per material slot); auto-position; and optional custom G-code.
5. Click Save.
6. Back in the dialog, click Select on your new table to start a milling production with it.

tip

Build the table once. Next time, pick it in the list and click Select. Use Export to share it with another workstation, or Duplicate to make a variant.

How do I send an insole to my milling machine?

1. Make sure a milling table exists for your machine.
2. Open the insole in the CAD program.
3. Send it to milling production. It appears under Production as a milling job, placed in the milling table's pockets.
4. Open the production and export the machine file. The file extension comes from the milling table's File extension setting (.gcode, .iso, .nc, .pim or .cnc); ISEL and DeskProto machines always produce .ncp.
5. Load that file on your CNC machine.

See also: Producing a design.

How do I send a model to my 3D printer?

1. Set up the printer profile first: Settings → Printer & Materials → pick the document type and technology (FDM/MJF/SLS/SLA) → enable your printer and material combination.
2. For networked printers, also add the printer under Network printers (see 3D Printing).
3. Design the insole, brace, or last in the CAD program.
4. Send it to a print production. It appears under Production.
5. Open the production to slice and send it to the printer.

Orders & cloud

See also: Orders.

How do I import an order?

1. Top bar → Orders.
2. Find the order (use the search field if needed).
3. Click Import on the order row.

The order downloads and, if it contains a production, opens in the CAD program. To import an order file directly, click Import file and select an .l3z order file.

How do I import data from the cloud?

1. Click Cloud import (available on the home screen, client page, or project page).
2. Optionally search by name.
3. Click Import on a single item, or tick several and click Bulk import.

When opened from a client/project page, the import links to that client/project automatically.

How do I fill in a prescription/specification form?

1. Open the project.
2. Sidebar → Other → Specification form.
3. Fill in the online form that loads in the window and submit.

It saves to the project automatically. Requires internet.

Settings & administration

See also: Settings · User management · Backups and migration · MDR documentation.

How do I change the language?

Settings → Basic → Language dropdown → pick the language → Save.

How do I set up my 3D scanner?

1. Settings → Basic → 3D scanner section.
2. Select your 3D scanner model (LXSeries / LX250 / LX1700).
3. For LXSeries, set the Sensitivity. Tick Mirror 2D if your scanner's images come out mirrored.
4. Click Save. A restart may be required for the scanner driver to load.

See also: Settings.

How do I set up a network 3D printer?

1. Settings → Network printers.
2. Click Find printer to auto-detect, or Add printer manually to enter the details manually.
3. Enter the printer's IP address and API key.
4. Click Test connection, then Save.

See also: 3D Printing.

How do I turn on MDR documentation?

1. Settings → MDR.
2. Tick MDR enabled.
3. Fill in the company name, address, logo, and the intro, closing, and disclaimer paragraphs.
4. Add practitioners, materials, and cover materials, and set a default for each.
5. Click Save.

MDR forms are then generated automatically when you export or produce. See also: MDR documentation.

How do I add users and require a login password?

1. Settings → Users.
2. Tick User management enabled. On first activation, set an administrator password.
3. Tick Password required to force passwords, and/or User selection for a click-to-pick user list.
4. Click Add user, enter a username, then set the name and password on the row and save the row.
5. Click Save for the page.

Users now log in at startup. See also: User management.

How do I make a backup?

1. Settings → Backup & Migration.
2. Click Create backup (this may take several minutes).
3. When asked Upload backup online?, click Yes to also store it offsite (if remote backup is configured).

To set up automatic offsite copies, fill in the Remote backup FTP settings and Save. The server keeps the 2 most recent backups. See also: Backups and migration.

How do I restore a backup?

1. Settings → Backup & Migration.
2. Find the backup in the list, or click Download remote to fetch an offsite copy first.
3. Click Restore → confirm.

warning

Restoring replaces ALL current data and cannot be undone.

How do I migrate my data from LutraCAD V2?

1. Settings → Backup & Migration → V2 migration.
2. Step 1: click Select folder and choose the V2 database folder.
3. Step 2: enter the default insole thickness in mm.
4. Click Migrate now.

Clients, projects, and scan references carry over.

How do I move my license to another computer?

1. On the current computer: Settings → License → Disconnect license. The app logs out.
2. On the other computer: log in and select the now-free license.

Alternatively, select an in-use license directly on the new computer, which takes it over from the old one. See also: Signing In & Licenses.

How do I set a default export folder?

Settings → Basic → Default export directory → click the folder icon → choose a folder → Save. Export dialogs then open in that folder by default.

How do I create and use a macro?

A macro is a reusable, saved sequence of design actions (corrections, text, logo, and so on) replayed automatically on new designs. It is ideal for standard steps you repeat on every insole. See Macros.

Create and name it:

1. Settings → Library → Other → Macros.
2. Click Add, enter a name, and confirm.
3. Click Edit on the new macro to open the macro editor.

Add actions:

4. From the action palette on the right, click the corrections you want. Each is added as a collapsible step.
5. Expand a step to set its parameters (height, thickness, region, side). Use Delete on a step to remove it.

Set placeholders:

6. For an engraved Text action, use the placeholder dropdown: leave it on Automatically replace information, or pick a placeholder (client name or date). When the macro runs, the token is replaced with the real value.
7. For an Add logo action, pick the logo from the Enabled dropdown (choose None for no logo).

Run automatically:

8. Tick Run on new design so the macro plays automatically when a new design of the matching type is started.
9. Click Save.

Apply it:

10. Start or open a design of the matching type. If Run on new design is on, the macro runs automatically; otherwise select and run it from within the CAD designer.

Troubleshooting

Why can't I log in?

First check that everything you entered is correct. If it still fails, check your computer's date and time: if these are wrong, you cannot log in.

The license screen can also show one of these messages:

Message	Meaning
Account not activated	Confirm your e-mail via the web portal.
No licenses available	All licenses are in use elsewhere.
License expired	Log in again to activate another license.
Account paused	Contact your supplier.
Invalid version	The license does not cover this version.

For the full license screen and its messages, see Signing In & Licenses.

I did not receive the password reset e-mail

• Check your spam or junk folder.
• On Gmail, check the Promotions or Updates tabs.
• Add noreply@lutracad.com to your contacts or safe-senders list.
• Click Resend E-mail on the password reset page.

Reset links expire after 24 hours. If a link no longer works, request a new one.

The software will not start: "Database service not running"

This happens when the local database is corrupted and cannot start, for example after a failed reinstall or a system crash.

1. Press Win + R, type services.msc, press Enter, and look for LutraDB. If it is running, the database is fine; if not, continue.
2. Open Command Prompt as Administrator (Win + X, then the Admin option), type sc delete LutraDB, and press Enter.
3. Start LutraCAD. It creates a new database automatically.

Data loss

This deletes all existing data in the database. If there are patient records or other critical data, contact support before proceeding.

I cannot connect to the server

Connection problems usually come from the network, the server, a firewall, or an expired token.

1. Retry the connection. On the Connecting with server... screen, click Retry connect to server first. A temporary hiccup often clears on a retry.
2. Verify your network. Open a reliable website to test your internet.
3. Check the server status. Contact your system administrator before changing any server settings.
4. Review firewall settings, in line with your organization's security policies.
5. Reset token authentication if the token is no longer valid: open the LutraCAD Admin tool, enter 5 (Remove remote connection), generate a new token (see Server hosting), then in Account → Settings enable Remote server connection and enter the new token.

Still stuck?

If it persists, contact technical support with the error messages, the steps you already tried, and your system configuration.